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Articles in Database: 409
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Customer-Service Index


Read about Customer-Service on erreur404.info. We specialize in Customer-Service. As part of Customer-Service your website, you also need to be aware of all everything out there so we are provideing these articles for you as reference.

  1. How to Deliver Exceptional Customer Service By Chas Brothers
    Having been in business a number of years, I’m amazed at the number of people who don’t have the slightest idea of what customer service is. Customer service is not a way of doing things – it’s an attitude.I always love it when company’s send their people to seminars to learn about customer service. All the seminars will discuss the customer’s needs and expectations and the orator will package these ideas as new and cutting edge when in fact these very ideas were in practice over 30 years ago…


  2. Basic Levels of Consumer Integrity that Presently Permeates Society By Lance Winslow
    Reality is not always pretty. But here is a tad bit of it for you today. Well here is an interesting occurrence that is of interest. And this is in any town middle class USA, mixed races neighborhood, the person in question happened to be white. While standing in line a counter for my turn to order and pay. A lady was talking to what could have been her daughter (teenager) and with her was a young child about 3 or 4, who carried a doll and was messing around with whatever was at her level she…


  3. From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer By Stephanie Chandler
    It’s a salesperson’s worst nightmare- the phone call that comes in from a disgruntled customer. Not only does it create extra work for you, but it cuts into your valuable selling time. But believe it or not, this is actually a tremendous sales opportunity and a chance for you to become a hero. Here’s how to make this situation work for you:Empathize With the ClientThough it may be difficult to keep a tight lip, just listen and let your customer vent. Listening allows you to determine what …


  4. 10 Customer Service Quality Statements to Measure up Against By Martin Haworth
    It might sound quick and simple, to say how well your business does in satisfying it's customers. Hearing such as:-"We're increasing our turnover by 14% year to date""Our customer complaints are now less than 4% or our transactions"...might sound like music to your ears, but that's just the time you need to be very careful.A regular measurement of where you are as your organisation, not depending on some of the easy-to-fake figures, might just make the difference in how well you are doin…


  5. 5 Postage and Packaging Tips to Increase Customer Satisfaction By Craig Dawber
    One can increase one customer’s satisfaction after an order has been placed, even though the customer is yet to receive their order thru the post.Creation and satisfaction of customersIt happens with everyone. You go to ebay, you choose a product and then you pay through your credit card or thru Paypal account. You give your shipping address and then wait…You are not very sure if the product is going to arrive or not. One is not sure if the product is the same that you have ordered for. Is th…


  6. Hot Buttered Customer Service By Don Doman
    "Sixteen squirts."I didn't know what my wife was talking about. I was busy counting out money for my popcorn at the AMC refreshment stand. "He put sixteen squirts of butter in your popcorn," she answered my confused expression.I looked over as the movie attendant filled my small bag of popcorn with more popcorn and then squirted in more butter. I had asked for "lots of butter." I don't usually get it. This time, I got it.I received the bag and carried it like a bag of gold dust. It was almost …


  7. At Your Service: The Ten Commandments of Great Customer Service! By Susan Freidmann
    Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with you, but recommend you to friends and associates.The practice of customer service should be as present on the show floor as it is in any other sales environment.The Ten Commandments of Customer Service1. …


  8. Think Positive - Care for Your Customers By Abe Cherian
    You may publish this article in your ezine, newsletter on your web site as long as the byline is included and the article is included in it's entirety. I also ask that you activate any html links found in the article and in the byline. Please send a courtesy link or email where you publish to: support@multiplestreammktg.comOperating a business on a daily basis dealing with customers can actually be frustrating and they often don't make it easy for you and your employees to treat them nice…


  9. What Every Manager Should Know About Seeing the World from Where the Customer Is Standing By Etienne Gibbs
    It is important to remember that the customer doesn't necessarily see things in the same way we do. This point was brought home to me one day while I was shopping with my daughter, Stefanie, who was two years old at the time.As I stooped down to tie her shoelaces, I immediately realized why she was becoming so irritable. She could not adequately see the toys that were displayed on the shelf above her head. At this point, I decided to pick her up and to continue shopping with her in my arms. Th…


  10. We Sell For Less and Our Stores Are a Mess! By Matthew Keegan
    What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, "sloppy!," to those who matter the most: your customers? Let's see how one leading retailer is winning the sales war, but losing an important battle: store organization.WalMart is dominant in so many categories with the various products that they sell. In 50 years the company has gone from a local player to a world powerhouse and is on track to expand…


  11. CRM Business Relationship By Rasmus Nielsen
    A business relationship is different from any other kind of relationship, being a personal or a social relationship. However, to understand what a business relationship means, it is necessary to identify what a relationship is.A relationship is according to the Oxford Advanced Learner’s Dictionary “a connection between things”. A different definition is that it “is a memory of past interactions”. Both definitions say something about a relationship even though that they do not say exactly the s…


  12. An Insinscere Smile Is Better Than A Sincere Frown By Larry Galler
    The other day I drove from Chicago to Northwest Indiana on the Indiana Toll Road. I usually have quite a bit of loose change and pay the tolls by throwing the correct amount into the basket, thereby saving a few seconds. But this time I didn’t have any change so I went through the attended lane and handed a dollar bill to the attendant.He gave me a cheerful “Hi!” as I handed him the money and then said, “Have a safe day!” as he put the change in my hand. I was so dumbfounded by the exchange…


  13. Be the Customer: See Yourself as Your Customers Do By Cathy Stucker
    What do your customers experience when they interact with your business? As a mystery shopper, I help businesses see themselves through the eyes of their customers by posing as a typical customer and evaluating their service, quality and cleanliness. Was it easy to find what I needed? Were the employees polite and helpful? Was everything neat and clean? Was I thanked for my business? What happened when I made a return?Whether your business is an international retailer or a small one-person sho…


  14. Heroic Customer Service Ensures Lifelong Loyalty By Steve Singleton
    The key to good customer service is meeting your clients' expectations the first time, every time. But if you want to move beyond good customer service, you have to exceed those expectations, maybe not always, but often enough for them to be impressed that you are committed to their needs as much or more than they are themselves. That kind of customer service is what makes them loyal.You can’t be at our company very long without hearing some of the heroics our employees have done to ensure cus…


  15. Fans, Not Customers By Scott Ginsberg
    I’ve been to 97 concerts in my lifetime. I know this because every ticket stub of every show I’ve ever seen since I was 12 lay under a sheet of glass on my coffee table. Some of the stubs are signed by my favorite musicians; some are tattered and torn from the pouring rain through which I stood and sung for hours. Some of the tickets aren’t even tickets! They’re napkins or flyers I stole from the venue because I just HAD to get a memento from every event.And each day when I look at those f…


  16. At the Carwash; The Customer really is always Right By Lance Winslow
    You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the owner of a small business, sometimes you see this is like opening Pandora’s box. But for the sake of argument, let me add a caveat to that saying: “The customer is always right, even when they’re wrong and you know it.” After 27 years in the car wash and cleaning industry, I have heard it all. Here are some ways carwashes can mitigate upset customers.Hand…


  17. We Got It Wrong: Never Under Promise & Over Deliver By Debbie Jenkins
    You know how it is, you believe something for so long, everyone agrees with you, all the books tell you it's true and then suddenly you have a blinding revelation - we've all been duped! You know like my gorilla mates were? (If you're not sure about my gorilla mates then you really need to read the book - we've got a great offer on at the moment!)And you feel such a chump - how did I ever fall for that - the logic just isn't there - I must have been a fool. Let me explain."Under Promise & Over…


  18. Can You Profit From a Mail Order Help Line? By DeAnna Spencer
    A lot of people are constantly thinking about starting their own business. A large majority of these people will choose mail order because of its intrinsic advantages. Newcomers to the mail order industry normally ask the same types of questions. Who can help us? Someone, somewhere has to help a newcomer in mail order to become successful. It's inevitable! A lot of people think only large businesses can succeed in mail order. This is just one of the many misconceptions newcomers have…


  19. Turn Your Customer Complaint into a Positive By Jay Conners
    The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer’s complaint into a positive.1. ListenWhen a customer comes to you with a complaint about one of your products or services, listen to them. Listen to what they are telling you, and take notes if at all possible.The number one thing a customer wants when they have a problem is for someone to listen to them.Allow them to vent, …


  20. Dissatisfied or Rude Customers Can Be Satisfied Customers By Patricia Weber
    On a recent airline flight I was an upset customer. I was arriving on a late inbound flight and connecting with the last flight out on the same airline, but the connecting flight left without me! At first, I was furious when told to wait in a line of 300 people to resolve my problem. But I used my time to "people watch", and I made some valuable observations. I saw that the customers who approached one ticket agent with a smile, sense of humor or other positive behaviors were walking aw…


  21. Clients…Do You Really Need Them? By Lorraine Pirihi
    Running a successful business takes a lot of energy and there are so many areas that as a business owner you need to pay attention too.It's not enough to spend heaps of time, money and resources into getting buyers for your goods and services and then leaving those clients/customers to their own devices.If you want to work less, have more time and make more money one very important aspect you have to take care of on an ongoing basis is nurturing those people who are prepared to spend their mon…


  22. Customer Service Consultants By Stephanie Hetu
    When all else fails in your company to meet the needs of your customer consider a customer service consultant. If you find that agents in your company are constantly having misunderstanding that result in loss of customers bring in a consultant. There are a number of resources available in books and on the Internet to help you find which consultant best suits your company.A customer service consultant will help re-evaluate your company objectives and see if they match your current customer s…


  23. Identify Your "Silent" Customer Service Message By Rick Weaver
    With the growing number of people in every business sector, doing business requires creativity and ingenuity. The entrepreneur that understands the importance of thinking differently is the entrepreneur that sees their businesses growing. However, too many business owners are relying on the old ways of doing or packaging their products and services. Whether retail or service oriented, old clichés and techniques no longer work.A recent trip to Universal Mall in Warren, Michigan, provided som…


  24. Stay - Say - Pay By Alan Fairweather
    Would you like to have customers that stay with you and don't buy from your competitors? Customers that say nice things about your business to other people; pay you on time and accept the fact that you might be a bit more expensive then other suppliers? Of course you do but how do we perform this miracle? It's dead easy really; you only have to consider two factors: be Reliable and be Likeable.It almost goes without saying that it's vital to have a reliable product or service. Most business…


  25. Business Yoga By Siva Parvati
    Have you ever talked to a service provider and thought they were wrong for you? Then you talked to your colleague and they raved about them. So you went down the path of hiring them and found them to be the “service provider from hell”. This is not an unfamiliar scenario.Business styles vary from company to company and within the company, from person to person. We tend to check out our friends before we let them into our circle. However, we rarely spend time on checking out our service pr…






  26. Article Index: | 1| 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17

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