Outsourcing

Outsourcing Index

1. Successful Offshore Call Center Outsourcing By Rob O'Malley
   HOW TO MAKE OUTSOURCING WORK FOR YOUThere is much hype about the growth of outsourcing. There are an increasing number of success stories but the number of failed projects is also on the rise. This is particularly true of India where weak management and poor infrastructure are damaging the reputation of the whole offshore outsourcing industry even for countries with greater attention to quality such as South Africa and The Philippines.How do you make offshore outsourcing work for you? I believ…



2. How Does That Help? By John Dir
   I recently called for technical support from my ISP, (because I could not connect about my issue any other way I tried,) to check with them about an issue I wanted to confirm my own suspicions about.After spending a half hour on the phone with the foreign gentleman, I decided to end the conversation because we were not connecting well. Following the call, I received an email from the "engineer" who attempted to answer my question. Here are actual excerpts from that message: “hi John, i am mail…



3. Outsourcing in China: Five Basics for Reducing Risk By Steve Dickinson
   Many small and medium sized companies that engage in OEM manufacturing/outsourcing in China fail to take the steps necessary to protect themselves. When problems arise, they can do little or nothing to protect themselves because they have no legal basis for protection. The fact is that outsourcing disputes must be resolved in China, under the Chinese legal system. The Chinese legal system has improved greatly over the past ten years and taking a few basic legal steps can greatly reduce your ri…



4. Outsourcing: It Pays to Use Experts By Debbie Jenkins
   Let me introduce you to David. David is an expert. He lives on a beautiful farm in Spain. David is an expert in many things: almond growing, sheep herding, and wild boar rustling are just a few.But most importantly David is an expert Chumbos harvester.What's a Chumbos? A Chumbos is more commonly known as a prickly pear.The Chumbos tree grows rapidly in the southern parts of Spain, where it turns waste products (pooh to me and you) into fabulous fruit.My husband Marcus and I went to visit David…



5. Five Ways To Find Outsourcing Clients By Henry DeVries
   Despite the recent frenzy around the boom in outsourcing, this "trend" isn't a new phenomenon. The concept of U.S. firms outsourcing various functions to low-cost, high-talent labor pools has existed for more than 20 years.Until recently, large corporations dominated the outsourcing landscape, often engaging the services of major players like IBM (NYSE: IBM) and Accenture (NYSE: ACN) for information technology projects.What is new is that small to mid-sized companies are beginning to recognize…



6. Outsourcing Your Web Marketing By Philippa Gamse
   The online world is constantly evolving. You may be thinking about outsourcing your Web promotion to an expert who is immersed in this world as their fulltime occupation, rather than trying to acquire this knowledge yourself, and cope with the pace of change in-house. So, what should you look for in a consultant, and what guarantees can you expect? Choosing The Consultant The consultant should ask a lot of questions about your business and your objectives. They need to be very clear about…



7. Drivng Home the Point - An Outsourcing Story in China By KC Kwa
   A few years ago, I visited Beijing for the first time. At Beijing airport, I got into a taxi and paid 450 yuan (about US$54) to get to the city. I was horrified to find out later that the normal taxi fare for the same distance was 60 yuan!The next time, I went to Suzhou from Beijing. My local friends advised me to take a plane to Shanghai airport and catch a taxi from there. They told me that the taxi fare from Shanghai airport to Suzhou should be around 400 yuan.When I arrived at Shanghai air…



8. How I Joined the Outsourcing Revolution By Nader Ghali
   Mention “outsourcing” to a programmer and you may as well be uttering profanity. The word suggests all the evils that have befallen the Information Technology sector since the Internet bubble burst a few years ago. We’ve been endlessly regaled with tragic tales of American companies who have closed up shop for many of their I.T. positions, only to “offshore” those same jobs to programmers overseas working for less pay than their American counterparts. A brain drain is taking place in the once …



9. Outsourcing Website Services - Can Your Business Benefit? By Scott Sedwick
   Would it surprise you to know that Compaq Computer™ outsources? How about Underwriters Laboratories™? Gateway Computers™? Yes, even the Chicagoland Area Chamber of Commerce™! I have been involved with projects involving each one of these companies. They all outsourced specific portions of their projects. Even Hyperformance Media out-sources specific project requirements! Every business does not know every other business.What I mean is, your business can not know everything there is t…



10. I Wish I Had More Time By Sharon B Williams
    How would you like a few extra hours per month to spend with family, to read a good book, or indulge in a hobby? Want more time to devote to the income-generating aspects of your business and activities you enjoy? Tired of spending hours handling routine paperwork and mundane tasks you dislike or don't have time or the desire to complete? Need someone to keep up with the latest software and other technologies?Consider retaining the services of a Virtual Assistant (VA).A Virtual Assistant is a …



11. Strategic Outsourcing: Testing the Outsourcing Waters and Staying Afloat By Jenne Wason
    Before Gertrude Ederle began her historic swim off of Cape Griz-Nez, France, she underwent extensive training for endurance and technique—even though she was already an accomplished record-breaking swimmer with Olympic medals to her name. Outsourcing IT may not garner the same attention as being the first woman to swim the English Channel, but it is no less important to gather as much experience and knowledge as possible on a small scale before diving in for the big swim.The trend toward…



12. Outsourcing Problem Analysis By John T. Mooney
    As an HR professional, you have responsibilities in several broad areas that have a significant impact on your company’s bottom line, directly contributing to the corporate return on investment. The outsourcing choices you make are critical decision points that affect both your employer and the HR community at large. We recognize that you want and need to make informed choices, and we can help.The following problem analysis explores emerging strategies in human resources.Increased workloads …



13. CAD Outsourcing Industry in India By Harjeet Singh
    CAD services have been a major sector where Indian outsourcing firms have drawn prominent track of success. Documentation, design and AEC firms in the United States, United Kingdom and European countries are utilizing the Indian talent. These firms are enjoying the benefits of not only the cost effective production but the expertise that India has developed in over 2 decades of experience.Geographic information system or GIS evolved in late eighties when the whole world started computerized th…



14. Architectural Outsourcing By Amit Khemka
    The outsourcing industry worldwide is booming. There are very few Information Technology sectors which are not into outsourcing. The question arises, that when everybody is jumping on the outsourcing bandwagon for obvious benefits, then why not the construction and real estate industry.One aspect where the real estate industry can immediately benefit is in outsourcing designing of 3d models or renders of their present and future projects. It is widely acknowledged that the 3d representation o…



15. Offshore Outsourcing: Unpatriotic Evil or Entrepreneurial Necessity? By Per Hoffman
    Look at your shoes. Where do you think they were made? Probably not in Ohio. Look at your TV. Look in... your mirror! Probably all of these items were made overseas, but we don't associate them with being "outsourced." Why is it then, when I was developing my website Adcandy.com, I had to constantly apologize for having my development work done overseas?Friends and acquaintances would all cringe when I told them I was having the site developed in India. The conservatives ones felt …



16. Outsourcing: The Unspoken Costs By Sharon Drew Morgen
    Outsourcing seems to be the new-new thing and approximately 50% of our major corporations are doing it. What are the costs? The benefits? And what skills need to be managed in order to make it work optimally?Let’s get a clear understanding of what we mean by outsourcing: it’s the shifting of easily codified jobs - such as help desk support, call centers, system maintenance, and programming jobs – to countries that can manage them more cheaply.While this function is allegedly freeing up our peo…



17. Outsourcing Is Picking Pace By Mansi Aggarwal
    BPO or Business Process Outsourcing is a very common and mushrooming phenomenon these days. BPO can be defined as the accomplishment of a business task from some outside agency. For instance a company can ask or hire an external agency to maintain its old records and accounts. The phenomenon of outsourcing was not so well established before a decade. Initially some of the relatively small and low grade jobs like old storage record of the company were outsourced in United States. Gradually wit…



18. Outsourcing: a Complex Series of Tradeoffs By Arvind Singhatiya
    Outsourcing is not a new concept as basically it’s a “subcontracting of tasks” which were prevalent & even prevalent today, & we know that the Rationale for subcontracting is to save cost & time so that the party subcontracting the task may specialize itself in its core competencies without wasting time & intellect in the task that may be subcontracted. When we talk about outsourcing we say that An organization entering into a contract with another organization to operate and manage one or mo…



19. Ethics of Outsourcing By Ranjini Sivaswamy
    Many times, business organizations encounter the dilemma of ethical decision making. “If a CIO says ‘I've never faced an ethical issue’, they're not living in the real world," says Larry Ponemon, chairman and founder of the Ponemon Institute, a security and privacy research think tank based in Arizona.Though business relationships are more economic in nature, their moral and ethical dimensions have an equal impact on profitability. When it comes to the ethics of outsourcing, matters become mor…



20. High Quality in the Indian Outsourcing Industry By Rosemary George
    Outsourcing to India is now more about high quality rather than cost. Indian companies are fast scaling up to match or surpass international quality standards and are ensuring that they stay ahead through stable quality systems and continuous quality improvement.The Indian BPO industry, which previously relied on its cost effectiveness to attract customers, is now under an entirely different dictatorship. Quality is the new buzzword and is dominating business processes and services like never …



21. Outsourcing By Al Thomas
    It’s about time someone spoke the truth concerning outsourcing. The politicians sure won’t. They prefer to do finger-pointing saying it is “his fault”. It is those greedy manufacturers who want to make bigger profits by having cheap labor in Asia perform your task for less money.Did anyone ever tell you that if it wasn’t for outsourcing you might not have a job? Did anyone ever tell you that the underwear, shoes, jewelry and hundreds of other items you own would cost much more if it wasn’t for…



22. Virtual Call Center To Solve Outsourcing Issues By Carlo Caparras
    The trend of outsourcing inbound and outbound contact centers the past few years have become a billion dollar industry, the main issue here however are the growing acceptance by companies to move their outsourced contact center offshore. The large numbers of Filipino English speaking personnel, Indian technical expertise, and very low cost Chinese labor have proven to be a worthwhile management decision for a lot of industries.There is no need to discuss the advantages of outsourcing contact c…



23. How To Use Outsourcing To Beat Your Competition By Julia Tang
    Outsourcing is when you hire outside professionals or services to take on part of your business workload.You may want to outsource part of your work because you don't have the room, you need an expert, you have periodic busy periods, or you need more production to get orders out on time etc. You could outsource accounting, secretarial tasks , factory help, computer training, web design etc. Below are ways to use outsoursing to beat your competition. By outsourcing part of your workload you c…



24. Use An MRD To Control Your Outsourcing By Steve Mezak
    Is your software development process as unpredictable as the weather? Is your software casting a shadow causing six more weeks of programming? Are you using a marketing requirements document (MRD) or magic to predict your software release schedule?Early in my career, I worked in a lab for a company that sold microwave devices. I was responsible for the HP computer system that ran the software used to design the circuits. One day a tech support guy from HP came by. He asked what we did in the l…



25. The Few & the Many: Free Trade, Outsourcing, & Communication By Robert Abbott
    Have you noticed that some sound ideas get bad publicity? Two I have in mind are outsourcing and free trade.No doubt you could name others, but looking at these two initiatives helps us understand a communication challenge for many companies and not-for-profit organizations.Free trade and outsourcing both produce a few (well, relatively few) big losers, and many (very many) small winners.More specifically, free trade leads to big losses for a relatively small number of companies and their e…






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